I'm a renter

For new North East Water customers

The good news is that you don’t have to do anything! Your rental provider or landlord is responsible for setting up your account and will let us know your details.  

Once we have that information, we’ll set up your account and you’ll receive the first bill within three months of moving in.

Please note, if you have not received a water bill after three months, please call us on 1300 361 622.

What will I need to pay for 

If you’re a renter, in most cases you’ll only be responsible for paying the water usage charge. Your landlord is responsible for paying for everything else.

Existing customers 

Make sure you tell us you’re moving out by using this form, at least a minimum of two business days beforehand.  You’ll get a new billing account number at your new address.

Here are some important things you need to know:

•  Your BPay reference number will change, so double check you’re paying the right account
•  If you have a payment plan with us, automatically transfer over to the new account
• If it is a Direct debit payment you will need to contact our contact centre on 1300 361 622 for us to change to the new account
• Have a concession card? Once Centrelink or Department of Veterans’ Affairs have updated your address, you’ll need to add your concession to your new address, you can do this by calling us or clicking here. 

Tell us your moving out

If you’re moving out of your rental, you’ll need to tell us to close your water account. Your rental provider or landlord won’t do it for you.
Let us know you are moving using this form.

Rental advice form

How much notice do I need to give?

You can let us know up to 30 days in advance, but no less then two business days before you move. This gives us time to arrange a final meter read so that you’re not charged for water that’s not yours.

We’ll send your last water bill for this property about 10 days later.

Is there anything else I need to do?

If you’re moving to a new property in our area, your rental provider or landlord will organise this account to be opened. You’ll get a new account number, so will need to set up any direct debt or payment plan arrangements up again.

If you have a concession card, you will need to register with us again so we can add to your new account. Click here to register your concession.