Buying or selling a house? Or do you have renters in property you own? Read our guide to find out what you need to do.
To find out more, choose one of the following options to see what needs to be done.
Setting up your account
Your solicitor or conveyancer will send us your details via a Notice of Acquisition to set up an account for you when you purchase a property. You’ll get your first bill within three months of the settlement date. You do not need to do anything unless you do not receive a bill from us after the three months.
Closing your account
You don’t need to do a thing – your solicitor or conveyancer will let us know the property has been sold.
If you have a rental provider managing the property for you, they will submit a move in request for the new renters.
Once this has been actioned, the renter will start being billed for the usage charges.
If you’re self-managing the property, you can submit the details of the renter/s via our rental advice form below.
Rental advice form
Yes. Even with renters at a property, owners will still get a quarterly water bill. The renter is responsible for paying the water usage charge. As the owner of the property, you will still be responsible for paying the water and sewerage service charges.
There are two ways to move a renter out of a property:
Every drip, drop and splash counts. Learn more...
Struggling to pay your water bill? We can help. Learn more...
We want to help make your life easier, so you now have the option to swap envelopes for email bills. Learn more..