Each year North East Water produces a series of reports, plans and strategies highlighting our performance and plans for the future.
North East Water’s transformative corporate strategy – Strategy 2040 – is a visionary roadmap for our future.
STRATEGY 2040
Our Customer Care Fair Practice Plan outlines how we support customers who are experiencing hardship and our efforts to continually improve our support program.
Customer Care Fair Practice Plan
The Annual Report is a detailed publication which addresses the Victorian Government's reporting requirements for water authorities including all financial information.
ANNUAL REPORT | 2024-25 ANNUAL REPORT | 2023-24 ANNUAL REPORT | 2022-23 ANNUAL REPORT | 2021-22 ANNUAL REPORT | 2020-21
CONSULTANCIES VALUED AT OVER $10,000 | 2024-25 CONSULTANCIES VALUED AT OVER $10,000 | 2023-24 CONSULTANCIES VALUED AT OVER $10,000 | 2022-23 CONSULTANCIES VALUED AT OVER $10,000 | 2021-22 CONSULTANCIES VALUED AT OVER $10,000 | 2020-21
The Drinking Water Quality Report outlines the quality of drinking water supplied to customers across our service area. It details the sources of our water, the treatment processes we use, and the rigorous monitoring we undertake to ensure compliance with stringent quality standards throughout the reporting year
DRINKING WATER QUALITY ANNUAL REPORT 2024-25 DRINKING WATER QUALITY ANNUAL REPORT 2023-24 DRINKING WATER QUALITY ANNUAL REPORT 2022-23 DRINKING WATER QUALITY ANNUAL REPORT 2021-22 DRINKING WATER QUALITY ANNUAL REPORT 2020-21
The Corporate Plan provides a detailed overview of how North East Water will deliver its obligations and accountabilities in providing water, sewerage and associated services to customers.
CORPORATE PLAN 2023-24
Our Reconciliation Action Plan is a public commitment to the national reconciliation movement and an acknowledgement of our intent to build stronger relationships with Aboriginal and Torres Strait Islander communities.
INNOVATE II RECONCILIATION ACTION PLAN 2024-26
The Action Plan represents North East Water’s strong commitment to progressing gender equality in our workplace, and to ensuring everyone is treated with fairness, dignity and respect in a safe and equitable environment.
GENDER EQUALITY ACTION PLAN 2022-25
The Regional Growth Strategy looks at options that support regional growth, specifically urban growth opportunities in relation to new residential and industrial development through to 2051.
REGIONAL GROWTH STRATEGY 2017
Our Urban Water Strategy provides a detailed 50-year forecast of water demands for local communities, along with supply options so that those demands can be met. The Catchment Outlines mentioned in the UWS can be provided on request via email.
URBAN WATER STRATEGY PROGRESS UPDATE - NOV 25 URBAN WATER STRATEGY PROGRESS UPDATE - NOV 24 URBAN WATER STRATEGY PROGRESS UPDATE - DEC 23 URBAN WATER STRATEGY 2022
GROWTH SERVICING PLAN 2025-31
Customer Charter